Disclaimer

Our Role as a Connection Service

Mississippi Water Damage Pros operates this website and the dispatch line at (888) 217-5329 as a way for homeowners to reach help quickly. We are not the contractor that arrives at your property. Every on-site visit, inspection, water removal, drying setup, cleaning, and repair is performed by an independent local provider. Understanding this distinction protects you, because it clarifies who is responsible for each part of the job.

Disclaimer: Mississippi Water Damage Pros is a free service to assist homeowners in connecting with local service providers. All contractors/providers are independent and Mississippi Water Damage Pros does not warrant or guarantee any work performed. It is the responsibility of the homeowner to verify that the hired contractor furnishes the necessary license and insurance required for the work being performed. All persons depicted in a photo or video are actors or models and not contractors listed on Mississippi Water Damage Pros.

What This Means for Your Project

In practice, dispatch collects your contact information and a description of the loss, then passes those details to a provider serving your city — whether that is Jackson, Hattiesburg, Southaven, or any other community in our cities directory. From that point on, your working relationship is with the provider. Ask to see proof of license and insurance, get the scope of work and pricing in writing, and confirm how drying will be monitored and documented for insurance. These steps are described further on our about page and contact page.

Site content, including the services directory and homeowner guides, describes typical restoration steps in general terms. Actual methods vary with the water category, affected materials, and building construction. Providers for sewage cleanup, mold remediation, flood damage cleanup, and other specialties follow their own professional protocols on site.

Availability and Emergency Response

Our dispatch line is open 24 hours a day, 7 days a week. However, an open phone line is not the same as an open technician schedule. During major storms or periods of high demand, local crews may already be committed to other jobs, and travel conditions can affect timing.

Same-day and 24/7 emergency services are subject to provider participation, location, technician availability, and demand. Availability is not guaranteed and may vary by market and appointment capacity.

When you call (888) 217-5329, dispatch will relay your situation to a nearby independent provider, and that provider will confirm timing with you directly. If water threatens safety — for example near electricity or a collapsing ceiling — call 911 first. For questions about how information from your call is handled, see our privacy policy and terms of use.